1. Service Delivery The services provided by Flubble are web design, mobile application development, digital products and agency solutions. No physical product delivery is involved. Once the service purchase or project agreement is approved, the process begins digitally. Deliveries are made by taking the software live, transferring source code, or sharing design files through digital channels. For ready-made digital packages or e-service purchases, the access process is communicated by email after payment.
2. Service Access Management details and access information for developed projects (websites, applications, etc.) are determined at the start of the project or at the delivery stage. For projects hosted by Flubble or covered by a maintenance agreement, the service may be briefly interrupted during scheduled system maintenance and mandatory updates. Such cases are announced to clients in advance.
3. Subscription and Service Cancellation Monthly maintenance, consulting or server services (subscription-based systems) may be cancelled before the current period ends. Cancellation keeps the service running until the end of the active period, and no fee is charged for the new period. For project-based bespoke development agreements, cancellation terms are subject to the mutually approved contract details. Cancellation requests can be sent by email to info@flubble.io.
4. Refund Conditions For digital services and bespoke projects, a full refund is issued for cancellation requests made within the 14-day withdrawal period, provided that work has not yet started. Cancellation and refund requests received after the project development process has begun (approval of design processes, moving to the coding stage, etc.) are assessed with a deduction proportional to the work completed. Partial refund assessments are made by our team on a per-project, individual basis.
5. Refund Process You can submit your refund request by sending an email to info@flubble.io or through the contact form on flubble.io. Your request is assessed within 3 business days at the latest. Approved refunds are credited to the card or account used for payment within 5–10 business days. The duration may vary depending on the bank and the payment method.
6. Cases Where No Refund Is Issued A refund request may not be accepted in the following cases: the software and design processes have been completed in full and the project has been delivered; the revision and approval stages have been passed; and the 14-day withdrawal period has been exceeded. For promotional or discounted campaign packages, the specific refund policies stated in the purchase terms may apply.
7. Contact For any questions or requests regarding delivery, refunds, project development or subscriptions, you can send an email to info@flubble.io or use the contact form on our website. Our team will respond to your requests as soon as possible during weekday business hours.