1. Parties Seller: Flubble Dijital Ajans (hereinafter referred to as 'Flubble'). Website: https://flubble.io, Email: info@flubble.io Buyer: The person or entity who purchases a service through the Flubble website or approves a project proposal (hereinafter referred to as the 'Client').
2. Subject of the Agreement This agreement sets out the rights and obligations of the parties regarding the digital services (web design, software development, consulting, etc.) purchased by the Buyer through Flubble or approved for development. The agreement has been prepared in accordance with Law No. 6502 on the Protection of Consumers and the provisions of the Distance Contracts Regulation.
3. Service Information Flubble provides corporate websites, e-commerce infrastructures, mobile application development, UI/UX design and digital agency services. The scope, features and fees of the packages offered, ready-made digital products or bespoke project proposals are set out in detail on the website or in the project agreement/proposal presented to the client.
4. Payment Terms Payments are collected in advance for ready-made digital packages, or according to mutually agreed milestones for bespoke projects (for example; 50% down payment, 50% on delivery). Online payments (if any) are processed securely through the iyzico infrastructure. Accepted payment methods: Visa, MasterCard, bank transfer/EFT. Credit card details are not stored by Flubble.
5. Delivery and Commencement of Service The service development process begins immediately upon approval of the project agreement and/or payment of the required down payment. No physical product delivery is involved. Projects are delivered digitally (transfer of source code, going live, server setup, etc.). For ready-made digital service packages, digital access is provided by email after payment confirmation.
6. Right of Withdrawal The Client has the right to withdraw from the agreement within 14 (fourteen) days without giving any reason, before performance of the service (the design and coding processes) has begun. For digital content and for software/design projects prepared specifically in line with the Client's requests or personal needs, the right of withdrawal cannot be exercised once performance of the service has begun, as required by law.
7. Cancellation and Refund Monthly maintenance, server or consulting subscriptions may be cancelled before the next period renews. Cancellation keeps the service accessible until the end of the current period. For cancellation requests received after work has begun on bespoke development projects, the labour spent and the stages completed up to that point are calculated, and either a partial refund is issued or the remaining payment is collected. Refund requests must be sent to info@flubble.io.
8. Responsibilities and Warranty Flubble is obliged to deliver the agreed project in full, in line with the specified features and modern web/software standards. The Client is responsible for providing the content required for the development of the project (text, images, logos, etc.) in a timely manner, and for the security of the delivered system within their own access (passwords, accounts).
9. Dispute Resolution The courts and enforcement offices of the Republic of Turkey have jurisdiction over any disputes arising from this agreement. For complaints and requests, a resolution will first be sought via info@flubble.io. If no resolution is reached, legal remedies may be pursued.